Tip of the month: Plan regular progress reports for every important matter
Start by asking top clients how often they would like to review the status of their matters, and whether they prefer email reports, phone calls or in person meetings. If practical, offer the matter reviews for free and repeatedly emphasize that you are doing this to assure client satisfaction at your own expense.
The first Wednesday of every month is devoted to a short and simple tip to help lawyers increase efficiency, provide greater value to their clients and/or develop new business. For more ideas to increase satisfaction, see my books the Legal Business Development Quick Reference Guide and the Legal Project Management Quick Reference Guide.