Tip of the month: Ask top clients what you could do better
The next time you take a client to lunch, probe for areas where they are looking for improvements, including responsiveness, timeliness and value. Than brainstorm together about how to meet those needs.
The first Wednesday of every month is devoted to a short and simple tip to help lawyers increase efficiency, provide greater value to their clients and/or develop new business. For more ideas to increase satisfaction, see my books the Legal Business Development Quick Reference Guide and the Legal Project Management Quick Reference Guide.