Tip of the month: Ask top clients what they like, and dislike, about other law firms
Prepare for your next business development lunch by listing a few questions that will make it easy for your client to do most of the talking. Here are two of our favorites:
- What are some of the things you’ve liked most about working with law firms, both ours and others?
- What have you liked least about working with law firms?
The first Wednesday of every month is devoted to a short and simple tip to help lawyers increase efficiency, provide greater value to their clients and/or develop new business. For a list of 65 additional questions you might ask, see my book the Legal Business Development Quick Reference Guide.